Dr. Rinku Joshi Director (Ph.D., MBA, M.Phil.) Dr. Rinku Joshi has teaching experience of 15 years with many reputed colleges and national level management institutes. She has been into visiting assignments with Institute of Company Secretaries of India, Chapter Office, Indore and JNTU, Andhra Pradesh in collaboration with University of Canada West. She has taught Marketing of Services, Service Operations Management, Global Business Issues, Introduction to Work & Organisations, Business communication, Soft Skills, Business Ethics & Corporate Governance, Behavioural Science, Social Psychology and English. This broad-spectrum experience enables her to effectively relate with the graduate and post graduate students of the management stream. She has been conducting training and orientation programs for students, teachers and corporate in the areas of soft skills. The feedback from the environment has been praiseworthy, as the aspirants have exhibited positive benefits, both in their early professional careers, as well as in their social interactions in the business environment. Being a committed believer in augmentation, Rinku accordingly cross-fertilizes varied management techniques to produce user satisfaction results. She has been co-facilitating experiential training program for Indian and UAE based business organizations like L & T, Samsung, Escorts Agri-Machinery, Dainik Bhaskar, Vodafone and BESTSELLER to name a few. Prof. Joshi has written and presented various research papers in the area of Sustainable Business Environment, Customer Relationship Management, Business Ethics & Corporate Governance, and Human Resource & Management. A case based on family owned and governed businesses at Sonic Bio-chem, submitted to The Indian School of Business, Hyderabad which has earned widespread accolades.